What does upsell mean?
Persuading a customer to purchase a more expensive item or add-on.
Upselling is a sales technique where a salesperson encourages a customer to purchase a more expensive product, an upgraded version, or additional features and services. It aims to increase the overall value of the sale.
Upselling is a sales strategy where the seller encourages the customer to purchase a higher-end product, an upgraded version of the current product, or additional features and services that enhance the original purchase. The goal of upselling is to increase the overall value of the transaction, thereby boosting revenue and profit margins. Effective upselling relies on understanding the customer’s needs and demonstrating how the higher-end option or additional features provide greater value or meet their needs more effectively. For example, a salesperson might suggest a customer buy a premium model of a product because it offers advanced features that the basic model lacks, or they might recommend an extended warranty or additional service package.